diff --git a/docs/marketing/features.md b/docs/marketing/features.md
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+# Feature List & Roadmap
+
+## Feature Status Legend
+
+| Status | Meaning |
+|--------|---------|
+| :white_check_mark: Ready | Production-ready, can sell today |
+| :construction: In Progress | Development ongoing |
+| :calendar: Planned | On roadmap, not started |
+
+---
+
+## Marketplace Integration
+
+### Letzshop Integration :white_check_mark: Ready
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| API Credentials Management | :white_check_mark: Ready | Secure storage, key masking |
+| Connection Testing | :white_check_mark: Ready | Validate before saving |
+| Order Auto-Sync | :white_check_mark: Ready | Configurable intervals |
+| Order Confirmation | :white_check_mark: Ready | One-click from dashboard |
+| Order Rejection | :white_check_mark: Ready | With exception handling |
+| Tracking Number Sync | :white_check_mark: Ready | Push to Letzshop automatically |
+| Sync Operation Logs | :white_check_mark: Ready | Full audit trail |
+| Fulfillment Queue | :white_check_mark: Ready | Visual queue management |
+| CSV Export (Multi-language) | :white_check_mark: Ready | EN/FR/DE Google Shopping format |
+
+### Other Marketplaces :calendar: Planned
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Amazon Luxembourg | :calendar: Planned | API integration |
+| eBay | :calendar: Planned | API integration |
+| Generic CSV Import | :white_check_mark: Ready | Universal importer |
+
+---
+
+## Product Management
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Product CRUD | :white_check_mark: Ready | Full create/read/update/delete |
+| Multi-language Support | :white_check_mark: Ready | EN, FR, DE translations |
+| Active/Inactive Toggle | :white_check_mark: Ready | Quick status changes |
+| Featured Products | :white_check_mark: Ready | Highlight key products |
+| Bulk CSV Import | :white_check_mark: Ready | With validation & error reporting |
+| Import Error Tracking | :white_check_mark: Ready | Detailed error logs |
+| Marketplace Product Publish | :white_check_mark: Ready | Direct to marketplace |
+
+---
+
+## Order Management
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Order List & Filtering | :white_check_mark: Ready | By status, customer, date |
+| Order Details View | :white_check_mark: Ready | Items, addresses, history |
+| Status Updates | :white_check_mark: Ready | With tracking info |
+| Order Item Exceptions | :white_check_mark: Ready | Handle product mismatches |
+| Exception Resolution | :white_check_mark: Ready | Bulk resolve by GTIN |
+| Exception Statistics | :white_check_mark: Ready | Pending/resolved counts |
+
+---
+
+## Inventory Management
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Set Inventory Levels | :white_check_mark: Ready | Exact quantity setting |
+| Adjust Inventory | :white_check_mark: Ready | Add/remove stock |
+| Reserve for Orders | :white_check_mark: Ready | Hold stock during checkout |
+| Release Reservations | :white_check_mark: Ready | Cancel order scenarios |
+| Fulfill Reservations | :white_check_mark: Ready | Complete order, decrement stock |
+| Inventory Summary | :white_check_mark: Ready | Per-product overview |
+| Low Stock Filtering | :white_check_mark: Ready | Alert on low inventory |
+| Location Filtering | :white_check_mark: Ready | Multi-warehouse support |
+
+---
+
+## Team Management
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Team Member List | :white_check_mark: Ready | With roles and permissions |
+| Email Invitations | :white_check_mark: Ready | Automated invitation flow |
+| Bulk Invitations | :white_check_mark: Ready | Invite multiple at once |
+| Invitation Acceptance | :white_check_mark: Ready | Self-service onboarding |
+| Role Management | :white_check_mark: Ready | Manager, Staff, Support, Viewer, Marketing |
+| Custom Permissions | :white_check_mark: Ready | Override preset roles |
+| Team Statistics | :white_check_mark: Ready | Active, pending, role distribution |
+
+---
+
+## Messaging & Communication
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Conversation List | :white_check_mark: Ready | Filter by type/status |
+| Unread Count | :white_check_mark: Ready | For notifications |
+| Create Conversations | :white_check_mark: Ready | Initiate with customers |
+| Send Messages | :white_check_mark: Ready | With file attachments |
+| Message History | :white_check_mark: Ready | Full conversation view |
+| Close/Reopen Conversations | :white_check_mark: Ready | Conversation lifecycle |
+| Email Notifications | :white_check_mark: Ready | Per-conversation control |
+| Mute Notifications | :white_check_mark: Ready | Granular control |
+
+---
+
+## Analytics & Dashboard
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Dashboard Statistics | :white_check_mark: Ready | Products, orders, customers |
+| Revenue Metrics | :white_check_mark: Ready | Total and monthly |
+| Order Status Breakdown | :white_check_mark: Ready | Visual status distribution |
+| Time-Period Analytics | :white_check_mark: Ready | 7d, 30d, 90d, 1y views |
+| Import Statistics | :white_check_mark: Ready | Track import activity |
+
+---
+
+## Customer Management
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Customer List | :white_check_mark: Ready | Search and filter |
+| Customer Details | :white_check_mark: Ready | Profile information |
+| Order History | :construction: In Progress | Coming in Slice 4 |
+| Customer Statistics | :construction: In Progress | Coming in Slice 4 |
+
+---
+
+## Media Management
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Media Library | :construction: In Progress | Coming in Slice 3 |
+| File Upload | :construction: In Progress | Single and bulk |
+| Image Optimization | :construction: In Progress | Compress and resize |
+
+---
+
+## Payments
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| Stripe Connect | :calendar: Planned | Coming in Slice 5 |
+| Payment Methods | :calendar: Planned | Credit card, bank transfer |
+| Transaction History | :calendar: Planned | Full payment logs |
+| Refund Processing | :calendar: Planned | Self-service refunds |
+
+---
+
+## Notifications
+
+| Feature | Status | Notes |
+|---------|--------|-------|
+| In-App Notifications | :calendar: Planned | Coming in Slice 5 |
+| Email Notifications | :calendar: Planned | Configurable templates |
+| Notification Preferences | :calendar: Planned | Per-type control |
+
+---
+
+## Coming Soon
+
+### Q1 2025
+- Media management complete
+- Customer analytics
+
+### Q2 2025
+- External website connectors (WooCommerce, Shopify)
+- Additional marketplace integrations
+
+### Q3 2025
+- Stripe payments integration
+- Advanced notification system
+- Mobile app (consideration)
diff --git a/docs/marketing/index.md b/docs/marketing/index.md
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+# Wizamart Vendor Solutions
+
+## Overview
+
+Wizamart provides e-commerce automation tools for Luxembourg vendors, with a focus on marketplace integration and operational efficiency.
+
+## Target Market
+
+- **Primary:** Luxembourg vendors selling on Letzshop.lu
+- **Secondary:** Vendors with their own e-commerce websites seeking automation
+- **Tertiary:** Multi-channel sellers needing unified order management
+
+## Product Offerings
+
+### Tier 1: Letzshop Automation (Entry Point)
+
+The easiest way to get started. Solves immediate daily pain points.
+
+| Feature | Pain Point Solved |
+|---------|-------------------|
+| Order Auto-Sync | Stop manually copying orders from Letzshop |
+| One-Click Confirmation | Confirm orders without logging into Letzshop |
+| Tracking Sync | Automatically push tracking numbers to Letzshop |
+| Exception Handling | Never lose sales due to product mismatches |
+
+**See:** [Letzshop Automation Outreach](outreach/letzshop-automation.md)
+
+### Tier 2: Catalog Management
+
+For vendors struggling with multi-language product management.
+
+| Feature | Pain Point Solved |
+|---------|-------------------|
+| Multi-language Export | Generate EN/FR/DE catalogs automatically |
+| Product Import | Bulk import from CSV/marketplace |
+| Inventory Sync | Real-time stock levels across channels |
+
+### Tier 3: Full Platform
+
+Complete e-commerce solution for growing vendors.
+
+| Feature | Value Proposition |
+|---------|-------------------|
+| Team Management | Role-based access for staff |
+| Customer Messaging | Unified inbox for all customer communications |
+| Analytics Dashboard | Revenue and order insights |
+| Multi-Marketplace | Connect multiple sales channels |
+
+## Go-To-Market Strategy
+
+### Phase 1: Letzshop Vendors (Now)
+
+1. **Target:** Active Letzshop sellers with >50 orders/month
+2. **Offer:** Free 30-day trial of order automation
+3. **Value Prop:** "Save 5+ hours/week on order management"
+
+### Phase 2: Website Integration (Q2)
+
+1. **Target:** Vendors with WooCommerce/Shopify/custom sites
+2. **Offer:** API connector or full platform migration
+3. **Value Prop:** "Unified operations across all channels"
+
+### Phase 3: Full Platform (Q3+)
+
+1. **Target:** Growing vendors needing complete solution
+2. **Offer:** Full Wizamart platform subscription
+3. **Value Prop:** "One platform for your entire e-commerce operation"
+
+## Quick Links
+
+- [Feature List & Roadmap](features.md)
+- [Pricing Strategy](pricing.md)
+- [Outreach Templates](outreach/letzshop-automation.md)
diff --git a/docs/marketing/outreach/letzshop-automation.md b/docs/marketing/outreach/letzshop-automation.md
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+# Letzshop Order Automation - Outreach Templates
+
+## Overview
+
+This document contains ready-to-use outreach templates for selling the Letzshop Order Automation feature to Luxembourg vendors.
+
+**Primary Value Proposition:**
+> "Stop manually copying orders from Letzshop. Automate your order management and save 5+ hours every week."
+
+---
+
+## Email Templates
+
+### Template 1: Cold Outreach (Problem-Aware)
+
+**Subject Lines (A/B test):**
+- A: "Still copying Letzshop orders manually?"
+- B: "5 hours/week you're losing to Letzshop admin"
+- C: "Quick question about your Letzshop orders"
+
+```
+Bonjour [Name],
+
+I noticed [Company] is selling on Letzshop - congratulations on building a presence on Luxembourg's marketplace.
+
+Quick question: How much time does your team spend each week manually copying orders from Letzshop into your system?
+
+For most vendors, it's 5-10 hours per week of repetitive work:
+- Logging into Letzshop
+- Copying customer details
+- Entering order items
+- Going back to add tracking numbers
+
+We built a tool that automates this entirely. Orders flow from Letzshop into your dashboard automatically. One click to confirm. Tracking numbers sync back instantly.
+
+The result? That 5-10 hours becomes 5-10 minutes.
+
+Would you be open to a 15-minute demo? I can show you exactly how it works with your Letzshop account.
+
+Best regards,
+[Your name]
+
+P.S. We're offering a free 30-day trial with no commitment. You'll see the time savings in your first week.
+```
+
+---
+
+### Template 2: Follow-Up (No Response)
+
+**Subject:** Re: Still copying Letzshop orders manually?
+
+```
+Bonjour [Name],
+
+Just following up on my previous email.
+
+I understand you're busy - that's exactly why I reached out. The vendors using our Letzshop automation are saving significant time every week.
+
+One quick example: [Reference vendor] was processing 150 orders/month manually. Now their orders sync automatically, and they've reassigned that staff time to customer service.
+
+If order management isn't a pain point for you, just let me know and I'll stop reaching out. But if it is, I'd love to show you how we solve it.
+
+15 minutes on a call - that's all I'm asking.
+
+[Your name]
+```
+
+---
+
+### Template 3: Value-First (With Social Proof)
+
+**Subject:** How [Similar Vendor] cut their Letzshop admin time by 80%
+
+```
+Bonjour [Name],
+
+[Similar Vendor] was spending 8 hours/week managing their Letzshop orders manually. Sound familiar?
+
+After switching to Wizamart's automation:
+- Orders sync automatically every 15 minutes
+- Confirmations happen with one click
+- Tracking numbers push to Letzshop instantly
+- Product mismatches get flagged before they become problems
+
+The result: 8 hours became 45 minutes. They now spend that time on what actually grows their business.
+
+I'd love to show you how this could work for [Company]. Free 30-day trial, no credit card required.
+
+Interested in a quick demo?
+
+[Your name]
+```
+
+---
+
+### Template 4: Trial Invitation
+
+**Subject:** Your free Wizamart trial is ready
+
+```
+Bonjour [Name],
+
+Following our conversation, I've set up your free 30-day trial of Wizamart's Letzshop automation.
+
+Here's what's included:
+✓ Automatic order sync from Letzshop
+✓ One-click order confirmation
+✓ Automatic tracking number sync
+✓ Product mismatch handling
+✓ Full team access (up to 5 users)
+
+Getting started takes about 10 minutes:
+1. Create your account: [Link]
+2. Connect your Letzshop API key
+3. Watch orders flow in automatically
+
+I'm available this week if you'd like me to walk you through the setup. Just reply with a time that works.
+
+Looking forward to saving you some hours.
+
+[Your name]
+```
+
+---
+
+## LinkedIn Messages
+
+### Connection Request
+
+```
+Bonjour [Name] - I see you're running [Company] on Letzshop. I work with Luxembourg vendors to automate their marketplace operations. Would love to connect!
+```
+
+### First Message (After Connection)
+
+```
+Thanks for connecting, [Name]!
+
+Quick question - how are you currently managing your Letzshop orders? Manual copy-paste, or do you have something automated?
+
+I ask because we've built a tool specifically for Luxembourg vendors that syncs Letzshop orders automatically. Most of our users save 5+ hours/week.
+
+Happy to show you a quick demo if you're curious.
+```
+
+### Follow-Up Message
+
+```
+Hi [Name] - just wanted to check in. Did you get a chance to think about the Letzshop automation?
+
+No pressure at all - just wanted to mention we're offering free 30-day trials right now. Zero commitment, you just try it and see if it saves you time.
+
+Let me know if you'd like me to set one up for you.
+```
+
+---
+
+## Phone Script
+
+### Opening
+
+```
+"Bonjour, this is [Name] from Wizamart. Am I speaking with [Contact]?"
+
+[If yes]
+
+"Thanks for taking my call. I'll be brief - I know you're busy.
+
+I'm reaching out because we work with Letzshop vendors in Luxembourg, and I wanted to ask you a quick question:
+
+How much time does your team spend each week manually managing Letzshop orders?"
+
+[Listen and acknowledge]
+```
+
+### Pain Exploration
+
+```
+"That's actually very common. Most vendors we talk to spend 5-10 hours per week on:
+- Copying orders from Letzshop
+- Entering them into their own system
+- Going back to update tracking numbers
+
+Does that sound like what you're experiencing?"
+
+[If yes]
+
+"That's exactly why we built Wizamart. We automate that entire process."
+```
+
+### Value Pitch
+
+```
+"Here's how it works in simple terms:
+
+1. You connect your Letzshop API key - takes 5 minutes
+2. Orders start syncing automatically into your dashboard
+3. You confirm orders with one click
+4. Tracking numbers push back to Letzshop automatically
+
+The result? That 5-10 hours becomes maybe 30 minutes of oversight.
+
+Would you be open to seeing a quick 15-minute demo?"
+```
+
+### Handling Objections
+
+**"We don't have time right now"**
+```
+"I completely understand. The irony is, that's exactly why this exists - to give you time back.
+
+How about this: I can set up a free trial for you. No call needed. You just try it for a week, and if it doesn't save you time, no harm done.
+
+Would that work?"
+```
+
+**"We're happy with our current process"**
+```
+"That's great that it's working for you. Can I ask - about how many orders do you process per month from Letzshop?"
+
+[If significant volume]
+
+"At that volume, even small time savings add up. Our vendors at similar volumes save 10+ hours/month.
+
+Would you be open to just seeing what the automation looks like? 15 minutes, and you can decide if it's worth exploring further."
+```
+
+**"What does it cost?"**
+```
+"Our plans start at 49 euros per month for smaller vendors. Most Letzshop sellers are on our Professional plan at 99 euros/month, which includes unlimited orders and team access.
+
+But honestly, the pricing makes more sense once you see what it does. Can I show you a quick demo first, and then we can talk about which plan fits?"
+```
+
+**"We have our own system"**
+```
+"That's actually perfect. Wizamart can connect to your existing system through our API, or we can export orders in whatever format you need.
+
+The key is automating the Letzshop-to-your-system flow. Does your current system pull from Letzshop automatically, or is there still manual work involved?"
+
+[If manual]
+
+"That's the part we solve. We can talk about integration options - many of our vendors keep their existing tools and just add Wizamart as the bridge."
+```
+
+### Closing
+
+```
+"Great. So here's what I suggest:
+
+I'll send you a link to start a free 30-day trial. No credit card needed.
+
+You can play with it this week, see orders flowing in automatically, and then we can reconnect next [day] to answer any questions.
+
+Does that sound fair?"
+
+[Get email and commitment]
+
+"Perfect. I'll send that over in the next 5 minutes. Looking forward to helping you get those hours back."
+```
+
+---
+
+## WhatsApp/SMS Templates
+
+### Initial Outreach
+
+```
+Bonjour [Name]! This is [Your name] from Wizamart. We help Letzshop vendors automate their order management. Would you have 5 min this week for a quick demo? Offering free 30-day trials right now.
+```
+
+### Trial Reminder
+
+```
+Hi [Name]! Just a reminder - your Wizamart trial is active. Have you had a chance to connect your Letzshop account? Happy to help if you're stuck on setup.
+```
+
+### Post-Trial
+
+```
+Hi [Name]! Your Wizamart trial ends in 3 days. I noticed you've synced [X] orders automatically this month. Ready to continue? I can set you up on our Professional plan today - just let me know.
+```
+
+---
+
+## Key Talking Points
+
+### The Problem
+- Manual order copying is tedious and error-prone
+- Takes 5-10+ hours/week for active vendors
+- Tracking number updates require logging back into Letzshop
+- Product mismatches cause fulfillment delays
+
+### The Solution
+- Orders sync automatically (configurable interval)
+- One-click confirmation from dashboard
+- Tracking numbers push back instantly
+- Product mismatches are flagged proactively
+
+### The Proof
+- Specific time savings (5-10 hours → 30 minutes)
+- Error reduction (no more copy-paste mistakes)
+- Faster fulfillment (customers get tracking sooner)
+
+### The Offer
+- Free 30-day trial
+- No credit card required
+- 15-minute setup
+- Full support included
+
+---
+
+## Qualifying Questions
+
+Ask these early to qualify the lead:
+
+1. "How many orders do you typically get from Letzshop per month?"
+   - Sweet spot: 50-500 orders/month
+   - Below 50: Starter plan, maybe not urgent pain
+   - Above 500: Business plan, high urgency
+
+2. "How are you currently managing those orders?"
+   - Manual copy-paste = high pain, good fit
+   - Partially automated = medium pain, still a fit
+   - Fully automated = low pain, may not need us
+
+3. "How many people are involved in order processing?"
+   - More people = more value from automation
+   - Also indicates team plan potential
+
+4. "Do you sell on other channels besides Letzshop?"
+   - Yes = upsell opportunity (unified dashboard)
+   - No = focus on Letzshop automation value
diff --git a/docs/marketing/outreach/website-vendors.md b/docs/marketing/outreach/website-vendors.md
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+# Vendors with Own Websites - Outreach Strategy
+
+## The Opportunity
+
+Many Luxembourg vendors already have their own e-commerce website (WooCommerce, Shopify, custom) but also sell on Letzshop. Their challenge: **no automated link between their website and Letzshop**.
+
+This creates:
+- Duplicate data entry
+- Inventory sync issues (overselling)
+- Fragmented order management
+- Inconsistent product information
+
+## Two Solutions We Offer
+
+### Option A: Connector Service (Keep Their Website)
+
+**For vendors who:**
+- Are happy with their current website
+- Have invested in customizations
+- Just need the Letzshop connection
+
+**What we provide:**
+```
+┌─────────────────┐     ┌─────────────┐     ┌─────────────┐
+│  Their Website  │────►│  Wizamart   │────►│  Letzshop   │
+│  (WooCommerce)  │◄────│  Connector  │◄────│  API        │
+└─────────────────┘     └─────────────┘     └─────────────┘
+```
+
+**Features:**
+- Bidirectional order sync
+- Real-time inventory sync
+- Product catalog sync
+- Unified reporting dashboard
+
+**Pricing:** EUR 149/month + setup fee (EUR 499-999)
+
+---
+
+### Option B: Full Platform Migration
+
+**For vendors who:**
+- Are frustrated with their current website
+- Want a modern, maintained solution
+- Need multi-channel capabilities
+- Want to simplify their tech stack
+
+**What we provide:**
+- Full migration of products, customers, orders
+- New Wizamart-powered storefront
+- Built-in Letzshop integration
+- Ongoing platform maintenance
+
+**Pricing:** EUR 799 migration + tier subscription (EUR 99-199/month)
+
+---
+
+## Qualifying Questions
+
+Ask these to determine which solution fits:
+
+### About Their Current Website
+
+1. "What platform is your website built on?"
+   - WooCommerce, Shopify = Connector is straightforward
+   - Custom PHP/other = More complex, may lean toward migration
+
+2. "How happy are you with your current website?"
+   - Happy = Connector is the answer
+   - Frustrated = Explore migration
+
+3. "How much have you invested in customizations?"
+   - Significant investment = They'll want to keep it (Connector)
+   - Minimal = Migration could be attractive
+
+4. "Who maintains your website currently?"
+   - Agency = Connector (they have support)
+   - No one/struggling = Migration (we handle everything)
+
+### About Their Operations
+
+5. "How do you currently keep Letzshop and your website in sync?"
+   - Manual = High pain, both solutions help
+   - Partial automation = Understand what they have
+
+6. "Have you ever oversold because inventory wasn't synced?"
+   - Yes = Inventory sync is a key pain point
+
+7. "How many orders come from each channel?"
+   - Website-heavy = They care about their site
+   - Letzshop-heavy = Might consider moving everything to Letzshop-focus
+
+---
+
+## Email Template: Website + Letzshop Vendor
+
+**Subject:** Syncing [Website] with Letzshop automatically?
+
+```
+Bonjour [Name],
+
+I noticed [Company] sells both on your website and on Letzshop. Nice multi-channel strategy!
+
+Quick question: How do you currently keep inventory and orders in sync between the two?
+
+Most vendors we talk to are doing it manually - which leads to:
+- Overselling when stock runs out on one channel
+- Double data entry for every order
+- Inconsistent product info across platforms
+
+We built a connector that syncs everything automatically:
+- Orders from Letzshop flow into your dashboard
+- Inventory updates in real-time across both channels
+- Product changes propagate automatically
+
+The best part? You keep your existing website exactly as it is. We just add the automated bridge.
+
+Would you be open to a quick call to see if this fits your setup?
+
+[Your name]
+
+P.S. We support WooCommerce, Shopify, PrestaShop, and custom platforms.
+```
+
+---
+
+## Email Template: Migration Pitch
+
+**Subject:** Simplifying your e-commerce stack
+
+```
+Bonjour [Name],
+
+Managing multiple e-commerce platforms is a headache. I've seen it many times with Luxembourg vendors.
+
+You've got:
+- Your website (with its own admin panel)
+- Letzshop (another login, another system)
+- Maybe other channels too
+
+What if you could manage everything from one place?
+
+Wizamart is a complete e-commerce platform built for Luxembourg vendors. It includes:
+- Your own branded storefront
+- Built-in Letzshop integration
+- Unified order management
+- Multi-language support (FR/DE/EN)
+- Team access with permissions
+
+We handle the migration - products, customers, orders - and you get one system instead of three.
+
+Interested in seeing what a unified setup would look like for [Company]?
+
+[Your name]
+```
+
+---
+
+## Phone Script: Discovery Call
+
+### Opening
+
+```
+"Thanks for taking the call, [Name]. Before I dive into what we do, I'd love to understand your current setup.
+
+Can you walk me through how orders flow when someone buys from your website versus when they buy on Letzshop?"
+
+[Listen carefully - this reveals their pain points]
+```
+
+### Discovering Pain
+
+```
+"So if I understand correctly:
+- Website orders go into [system]
+- Letzshop orders you [manually copy/have to check]
+- Inventory you [update manually/don't sync]
+
+Is that right?"
+
+[Confirm and empathize]
+
+"That's actually very common. The challenge is these systems weren't built to talk to each other."
+```
+
+### Presenting Options
+
+```
+"We can solve this in two ways. Let me explain both and you can tell me which sounds more relevant:
+
+Option 1: We build a connector between your current website and Letzshop. Orders sync automatically, inventory syncs in real-time, and you keep everything else exactly as it is. This is 149 euros per month plus a one-time setup.
+
+Option 2: We migrate you to the Wizamart platform entirely. You get a new website with Letzshop built-in, unified management, and we handle all the maintenance. This is a one-time migration fee plus 99-199 euros monthly depending on your volume.
+
+Which of those sounds more interesting to explore?"
+
+[Let them choose the direction]
+```
+
+### Handling "We've Invested a Lot in Our Website"
+
+```
+"Totally understand. You've put time and money into making your website work for you.
+
+The connector approach respects that completely. Your website stays exactly as it is - same design, same features, same everything.
+
+We just add the automated bridge to Letzshop. Your team manages one dashboard, and both systems stay in sync.
+
+Would you like to see how that works?"
+```
+
+### Handling "Our Website is Frustrating Us"
+
+```
+"I hear that a lot. Maintaining an e-commerce site is a lot of work, especially when you're also managing Letzshop.
+
+Our platform approach might be a good fit then. We handle all the technical maintenance - security updates, performance, backups, everything.
+
+You focus on selling, we handle the tech.
+
+Would it be helpful to see what a migration would look like for your product catalog?"
+```
+
+---
+
+## Competitive Landscape
+
+### WooCommerce/Shopify Plugin Space
+
+| Solution | Limitation | Our Advantage |
+|----------|------------|---------------|
+| Generic marketplace plugins | Not Letzshop-specific | Built for Luxembourg/Letzshop |
+| DIY API integration | Requires developer | No-code setup |
+| Hire an agency | EUR 5,000-20,000 | EUR 149/month |
+
+### For Migration Discussions
+
+| Their Current Platform | Our Migration Advantage |
+|------------------------|------------------------|
+| WooCommerce | No plugin maintenance, built-in multilingual |
+| Shopify | No transaction fees, Luxembourg-focused |
+| Custom/Old Platform | Modern, maintained, supported |
+
+---
+
+## Technical Capabilities Needed
+
+### For Connector Service
+
+**Currently Supported:**
+- REST API integration (generic)
+- CSV import/export automation
+
+**Roadmap (Q2 2025):**
+- WooCommerce native connector
+- Shopify native connector
+- PrestaShop connector
+
+**Custom Integration:**
+- Available on request
+- Quote based on complexity
+
+### Integration Requirements from Vendor
+
+1. API access to their platform (or admin access)
+2. Letzshop API credentials
+3. Product identifier mapping (SKU or GTIN)
+
+---
+
+## Success Metrics to Track
+
+| Metric | Target |
+|--------|--------|
+| Inventory sync accuracy | 99%+ |
+| Order sync latency | <5 minutes |
+| Time saved per week | 5-10 hours |
+| Overselling incidents | Reduced to zero |
+| Customer satisfaction | NPS 50+ |
diff --git a/docs/marketing/pricing.md b/docs/marketing/pricing.md
new file mode 100644
index 00000000..ae8b3517
--- /dev/null
+++ b/docs/marketing/pricing.md
@@ -0,0 +1,203 @@
+# Pricing Strategy
+
+## Market Context
+
+### Luxembourg E-commerce Landscape
+- Small market (~650,000 population)
+- High purchasing power (GDP per capita ~$130,000)
+- Multilingual requirements (FR/DE/EN)
+- Letzshop.lu is the dominant local marketplace
+- Typical Letzshop vendor: 50-500 orders/month
+
+### Competitor Reference
+- Letzshop charges vendors ~15% commission on sales
+- Enterprise solutions (Shopify Plus, etc.): EUR 300-2000+/month
+- Local agencies: EUR 500-3000 for custom integrations
+
+---
+
+## Pricing Tiers
+
+### Starter - EUR 49/month
+**Target:** Small vendors, 1-50 orders/month
+
+| Included | Limit |
+|----------|-------|
+| Letzshop Order Sync | Up to 100 orders/month |
+| Order Confirmation/Rejection | Unlimited |
+| Tracking Number Sync | Unlimited |
+| Product Export (CSV) | 3 exports/month |
+| Team Members | 2 users |
+| Email Support | 48h response |
+
+**Value Proposition:** "Stop copying orders manually. Save 5+ hours/month."
+
+**ROI Calculation:**
+- Time saved: 5 hours/month at EUR 25/hour = EUR 125 value
+- Price: EUR 49
+- **Net savings: EUR 76/month**
+
+---
+
+### Professional - EUR 99/month
+**Target:** Active vendors, 50-200 orders/month
+
+| Included | Limit |
+|----------|-------|
+| Everything in Starter | - |
+| Letzshop Order Sync | Up to 500 orders/month |
+| Product Import (CSV) | Unlimited |
+| Product Export (CSV) | Unlimited |
+| Inventory Management | Full access |
+| Order Item Exceptions | Full resolution tools |
+| Team Members | 5 users |
+| Team Roles & Permissions | Full access |
+| Priority Email Support | 24h response |
+
+**Value Proposition:** "Complete Letzshop automation + team collaboration."
+
+**ROI Calculation:**
+- Time saved: 15 hours/month at EUR 25/hour = EUR 375 value
+- Prevented order errors: ~EUR 50/month
+- Price: EUR 99
+- **Net savings: EUR 326/month**
+
+---
+
+### Business - EUR 199/month
+**Target:** High-volume vendors, 200+ orders/month
+
+| Included | Limit |
+|----------|-------|
+| Everything in Professional | - |
+| Letzshop Order Sync | Unlimited orders |
+| Customer Messaging | Full inbox |
+| Analytics Dashboard | Advanced metrics |
+| Team Members | 15 users |
+| Phone Support | Available |
+| Dedicated Onboarding | Included |
+
+**Value Proposition:** "Enterprise-grade automation at SMB pricing."
+
+---
+
+### Enterprise - Custom Pricing
+**Target:** Multi-vendor companies, special requirements
+
+| Included | Notes |
+|----------|-------|
+| Everything in Business | - |
+| Multiple Vendor Accounts | Consolidated billing |
+| Custom Integrations | API development |
+| SLA Guarantee | 99.9% uptime |
+| Dedicated Account Manager | Named contact |
+| Custom Reporting | Built to spec |
+
+**Starting at EUR 499/month** - Contact for quote
+
+---
+
+## Add-On Services
+
+### One-Time Services
+
+| Service | Price | Description |
+|---------|-------|-------------|
+| Onboarding & Training | EUR 199 | 2-hour session + setup assistance |
+| Data Migration | EUR 299 | Import existing products/orders |
+| Custom CSV Mapping | EUR 149 | Map your specific CSV format |
+
+### Monthly Add-Ons
+
+| Add-On | Price | Description |
+|--------|-------|-------------|
+| Additional Marketplace | +EUR 29/mo | Per additional marketplace |
+| Extra Team Members | +EUR 5/user/mo | Beyond plan limit |
+| API Access | +EUR 49/mo | For custom integrations |
+
+---
+
+## For Vendors with Own Websites
+
+### Scenario A: Keep Existing Website + Add Automation
+
+For vendors who want to keep their WooCommerce/Shopify/custom site but need Letzshop integration.
+
+**Connector Service - EUR 149/month**
+
+| Feature | Description |
+|---------|-------------|
+| Bidirectional Order Sync | Website <-> Letzshop |
+| Inventory Sync | Real-time stock levels |
+| Product Sync | Push products to Letzshop |
+| Unified Dashboard | See all orders in one place |
+
+**One-Time Setup: EUR 499-999** (depending on platform complexity)
+
+Supported Platforms:
+- WooCommerce (WordPress)
+- Shopify
+- PrestaShop
+- Magento (custom quote)
+- Custom PHP/API (custom quote)
+
+### Scenario B: Migrate to Wizamart Platform
+
+For vendors wanting a complete solution.
+
+**Migration Package - EUR 799 one-time**
+
+Includes:
+- Full product catalog migration
+- Customer data import
+- Order history import (last 12 months)
+- DNS/domain setup assistance
+- 2-week parallel running period
+- 3 months at Professional tier
+
+**Then continues at chosen tier pricing.**
+
+---
+
+## Promotional Offers
+
+### Launch Offer (Limited Time)
+
+| Offer | Details |
+|-------|---------|
+| 30-Day Free Trial | Full Professional features |
+| 50% Off First 3 Months | Any tier |
+| Free Onboarding | With annual commitment |
+
+### Annual Discount
+
+| Tier | Monthly | Annual (17% off) |
+|------|---------|------------------|
+| Starter | EUR 49/mo | EUR 490/year (EUR 41/mo) |
+| Professional | EUR 99/mo | EUR 990/year (EUR 82/mo) |
+| Business | EUR 199/mo | EUR 1,990/year (EUR 166/mo) |
+
+---
+
+## Pricing Psychology Notes
+
+1. **Anchor on time saved** - Luxembourg has high labor costs. 5 hours/month at EUR 25/hour = EUR 125. Our EUR 49 plan is "obviously worth it."
+
+2. **Professional tier is the target** - Starter exists to make Professional look reasonable. Most vendors should land on Professional.
+
+3. **No per-order fees** - Unlike Letzshop's commission model, our flat fee means the more they sell, the better the value.
+
+4. **Annual commitment = lower churn** - 17% discount is significant enough to encourage annual.
+
+5. **Free trial removes friction** - 30 days is enough to become dependent on the automation.
+
+---
+
+## Competitive Positioning
+
+| Competitor | Their Model | Our Advantage |
+|------------|-------------|---------------|
+| Letzshop Direct | 15% commission | Flat fee, scales better |
+| Manual Process | Free but time-consuming | Automation pays for itself |
+| Custom Development | EUR 5,000-20,000 | Ready-to-use, maintained |
+| Enterprise Solutions | EUR 300+/month | Luxembourg-focused, simpler |
diff --git a/mkdocs.yml b/mkdocs.yml
index 07df4fcc..759af6b6 100644
--- a/mkdocs.yml
+++ b/mkdocs.yml
@@ -215,6 +215,17 @@ nav:
   - Troubleshooting:
     - Shop Frontend: troubleshooting/shop-frontend.md
 
+  # ============================================
+  # MARKETING (Business Development)
+  # ============================================
+  - Marketing:
+    - Overview: marketing/index.md
+    - Feature List & Roadmap: marketing/features.md
+    - Pricing Strategy: marketing/pricing.md
+    - Outreach Templates:
+      - Letzshop Automation: marketing/outreach/letzshop-automation.md
+      - Website Vendors: marketing/outreach/website-vendors.md
+
 # Theme configuration
 theme:
   name: material