# Loyalty Go-Live Readiness — 2026-05-10
Snapshot of where the loyalty platform stands the night of 2026-05-10. The
canonical sequenced plan is still
[`app/modules/loyalty/docs/production-launch-plan.md`](../modules/loyalty/production-launch-plan.md);
this doc records the *current state* (✅ / ⏳ / 🟡) and what surfaced
during the prod readiness pass.
## TL;DR
The technical pre-launch checklist is green. The remaining gate is a
human one — walking the 8 user-journey E2E tests on prod with a real
test customer and confirming nothing surprises us. After that, flip the
loyalty platform live for FASHIONHUB's stores and start the Google
Wallet production-access review in parallel (1–3 day Google review,
non-blocking).
## 2026-05-16 update — Test 1 round 1: 7 bugs found, 6 fixed, 1 pending
First attempt at the customer-facing journey on FASHIONHUB's fallback
subdomain (`fashionhub.rewardflow.lu`) surfaced more than expected. A
critical timestamp bug was masquerading as a re-enrollment confusion,
which sent us briefly down the wrong investigation path. The clean-slate
reset described below cleared the bad data so the remaining gates can be
verified on a known-good baseline.
**Six bugs fixed and deployed to prod** (5 commits):
| Bug | Layer | Fix |
|---|---|---|
| `TimestampMixin` evaluated `datetime.now(UTC)` once at module import — every row stamped at process-start time | `models/database/base.py` | Pass `_utc_now` callable as `default` / `onupdate`. Critical: affected every `created_at` / `updated_at` on every table that uses the mixin since the last app restart. |
| Admin/store/merchant card detail page showed "-" for phone + birthday even when both were captured during enrollment | `app/modules/loyalty/schemas/card.py` + 3 endpoints | Added `customer_phone` + `customer_birthday` to `CardDetailResponse` and populated from `customer.phone` / `customer.birth_date`. Data was persisting all along — purely a serialization gap. |
| Storefront `` hardcoded made `` show in mm/dd/yyyy on the FR storefront | `app/templates/storefront/base.html` | Dynamic `lang="{{ current_language\|default('en') }}"` so the browser respects the FR locale. |
| Storefront nav "Home" rendered as English literal across all locales despite `nav.home` existing in every locale file | `app/templates/storefront/base.html` | Use `{{ _('nav.home') }}` on both desktop and mobile nav. |
| `Store.description` (the per-store tagline) was single-language only — FASHIONHUB's "Trendy clothing and accessories" rendered in EN on the FR storefront footer | `Store` model + migration `tenancy_005` + template + `seed_demo.py` | Added `description_translations` JSON column with the same shape used by CMS / Platform / Subscription. Added `get_translated_description(lang)` getter with FR/DE → DEFAULT_LANGUAGE → `description` fallback. Seeded FR/DE/LB/EN for Fashion Group's two stores so they render correctly out of the box. |
| `make init-prod` and `make db-reset` referenced `scripts/seed/seed_email_templates.py`, which doesn't exist (the real seeders are `_core.py` + `_loyalty.py`) — `db-reset` would silently bomb mid-way | `Makefile` | Call both real scripts in both targets. |
| `scripts/seed/create_default_content_pages.py` still passed `meta_keywords` to `ContentPage`, but the column was dropped in migration `cms_003` — fresh seeding failed on the first platform | `scripts/seed/create_default_content_pages.py` | Drop the `meta_keywords` kwarg. |
**One bug still open:**
- **B1-F — welcome email not received.** The original investigation was confounded by the timestamp bug (customer looked like it was from May 12 when it was actually fresh, making the re-enrollment hypothesis seem plausible). Needs fresh repro on the clean DB: enroll with a new email, tail `api` + `celery-worker` logs live, check `email_logs` for a row. If still no email, then there's a real bug in the dispatch path — `notification_service.send_enrollment_confirmation` is called from `card_service.enroll_customer:636` and wraps the call in a try/except that only logs warnings (`card_service.py:631-645`), so a silent failure in `_resolve_context` or the Celery enqueue would be invisible from the user's perspective.
**Two product decisions pending** (from the same session, not yet implemented):
- **B1-E — QR code in welcome email.** Scoped: pass `wallet_save_url` into the `loyalty_enrollment` template, generate QR server-side (Python `qrcode`), update the HTML body in all 4 locales in `scripts/seed/seed_email_templates_loyalty.py:294-299`, reseed. Blocked on B1-F (no point adding a QR to an email that doesn't send).
- **C1-C backfill scope.** Other stores (WizaTech, BookWorld, LuxWeb, WizaMart etc.) still only have a single-language `description`. Fashion Group was seeded; rest can be done by hand via admin UI as merchants come online, or batch-updated later. No code work needed.
### Prod data reset
Wiped and reseeded — used the corrected sequence from
[`deployment/hetzner-server-setup.md`](../deployment/hetzner-server-setup.md)
section 12. Two doc gaps found and patched in the same pass:
- Reset procedure called `scripts/seed/seed_email_templates.py` (doesn't exist) — now calls both real scripts
- Reset procedure was missing `seed_demo.py` at the end of step 8 — now included
After reset, admin credentials are back to the defaults from `init_production.py` (admin / `Ollama@8044`, etc.); platform admin SMTP overrides in `/admin/settings` need to be re-applied (port 587, STARTTLS, `support@wizard.lu`).
### Status board delta
- Step 1 (email templates seeded) — re-seeded post-reset, still ✅
- Step 3 (migrations) — now at `tenancy_005`, still ✅
- Step 6 (web user-journey E2E tests) — Test 1 round 2 pending on clean DB; the bugs found in round 1 are no longer blockers
## Status board
| # | Pre-launch step | State | Notes |
|---|---|---|---|
| 1 | Seed loyalty email templates on prod | ✅ | 20 rows (5 templates × 4 locales) all `is_active=true` |
| 2 | Google Wallet config on Hetzner | ✅ | Wallet config validator green: credentials valid, issuer `3388000000023089598`, origin `https://rewardflow.lu`, default logo reachable |
| 3 | Database migrations | ✅ | All four module heads current incl. `loyalty_011` (acting-device audit) on prod |
| 4 | FR/DE/LB translations for analytics i18n keys | 🟡 | 8 keys still EN-only. Cosmetic, doesn't block soft launch |
| 5 | `messaging.manage_templates` permission for store owners | 🟡 | Only matters if merchants self-edit templates. Admin can edit centrally. Defer |
| 6 | 8 web user-journey E2E tests | ⏳ | **The remaining gate** — user does this with a real test customer |
| 6b | 6 Android terminal E2E tests | ⏳ | Pairing, PIN, daily flows, offline queue, auto-lock, device revoke — gated on user obtaining a tablet |
| 7 | Google Wallet real-device pass test | ✅ | Already confirmed earlier — cards register, points/redeem visible on personal Google Wallet |
| 8 | Go live | ⏳ | Gated by #6. Cleanup test data + enable platform feature flags for FASHIONHUB |
| 9 | Google Wallet production access | ⏳ | Post-launch, 1–3 day Google review. App-side change is zero; same issuer + service account, passes become public-visible once approved |
## What got sorted tonight
### SMTP wired to a self-hosted mail server
Started here:
- prod `.env` had `EMAIL_PROVIDER=sendgrid` + a SendGrid API key
- SendGrid free trial (60 days) had expired
- `SMTP_*` env vars were placeholders pointing at `smtp.example.com`
Discovered that `/admin/settings` lets you store SMTP config in the DB
(table `admin_settings`, category `email`) and those values **win over
.env**. User had already configured:
- `email_provider=smtp`
- `smtp_host=mail1.myservices.hosting`
- `smtp_port=465` ← problematic
- `smtp_user=support@wizard.lu` / encrypted password
- `smtp_use_ssl=true, smtp_use_tls=false`
Diagnosis from the prod container:
| Check | Result |
|---|---|
| DNS resolves `mail1.myservices.hosting` | ✅ `185.26.107.245` |
| TCP `mail1.myservices.hosting:465` | ❌ timed out |
| TCP `mail1.myservices.hosting:587` | ✅ open |
Either Hetzner blocks 465 outbound for this VPS or the provider
firewalls Hetzner's IP range on 465. Either way, port 587 (submission
+ STARTTLS) is the modern path and works.
**Fix:** changed `/admin/settings` to port 587, SSL off, TLS on. Test
email landed in inbox immediately, sender header `Support Wizard
` — proving the DB override was being used.
### Cosmetic bug found and fixed
The test email's body claimed the configuration that **would have been
used if .env were authoritative** — i.e. it said `Provider: sendgrid`
and `From: noreply@wizard.lu` even though the actual send went via
SMTP from `support@wizard.lu`. Two places in the code:
1. `app/modules/core/routes/api/admin_settings.py::send_test_email` —
body template hardcoded `app_settings.email_provider` and
`app_settings.email_from_address`
2. `app/modules/messaging/services/email_service.py` — the "template
not found" `EmailLog` branch recorded `settings.email_provider` /
`settings.email_from_address` instead of the effective config
Both now read from `get_effective_email_config(db)` /
`self._platform_config`, so the test email page and audit logs reflect
what was actually used.
Commit: `f2d1bdcd` on master, deployed via Gitea Actions.
## What the user does next
In priority order:
1. **Tonight or tomorrow — review email copy.** Open
`/admin/email-templates` and skim the 5 loyalty templates (EN
locale). `loyalty_enrollment`, `loyalty_welcome_bonus` and
`loyalty_reward_ready` are the customer-visible ones — adjust
subject lines + body copy if anything reads off-brand.
2. **Walk the 8 web user-journey E2E tests** — checklist at the bottom of
`app/modules/loyalty/docs/user-journeys.md`. Use a personal email
as the test customer.
2b. **Once a tablet is on hand: walk the 6 Android terminal tests** —
same doc, "Android Terminal Tests" section (Tests 9–14). Covers
pairing (QR + manual), offline PIN bcrypt verify, daily flows
(stamp/earn/redeem/enroll), offline queue drain, idle auto-lock,
and device revocation cutoff.
3. **Flip live for FASHIONHUB** — clean any test data, double-check
Celery (`docker compose ps | grep celery`), enable loyalty feature
on FASHIONHUB's stores via the admin UI.
4. **In parallel, file Google Wallet production access** —
[pay.google.com/business/console](https://pay.google.com/business/console)
→ Wallet API → Manage → Request production access. Use sample pass
screenshots from FASHIONHUB. Google reviews the Issuer, not
individual merchants — once approved all merchants on the platform
are covered.
## Open follow-ups (non-blocking)
These can wait but are worth tracking:
- **FR/DE/LB translations** for the 8 analytics i18n keys
(`store.analytics.revenue_title`, `store.analytics.cohort_title`,
etc.). EN shows through; cosmetic only.
- **`messaging.manage_templates` permission discovery for
merchant_owner role** — needed if/when merchants self-edit templates.
Admin can edit centrally for v1.
- **Failed-PIN-attempt reporting from Android tablet → server lockout
counter** — tablet bcrypts locally and silently fails; a stolen
tablet's brute-forcer doesn't trip server-side lockout. Add a tiny
`POST /pins/{id}/record-failed-attempt` endpoint plus a call from the
PinViewModel's failure branch.
- **Splash screen + per-action success animation** for the Android
tablet — Phase F polish that was intentionally deferred.
## Reference
- Canonical plan: [`app/modules/loyalty/docs/production-launch-plan.md`](../modules/loyalty/production-launch-plan.md)
- Hetzner runbook: [`deployment/hetzner-server-setup.md`](../deployment/hetzner-server-setup.md)
- Wallet diagnostics page: `/admin/loyalty/wallet-debug` (super admin only)
- Recent commits relevant to this session:
- `f2d1bdcd` fix(messaging): test email + EmailLog show effective config