orion/docs/implementation/order-item-exceptions.md

Order Item Exception System

Overview

The Order Item Exception system handles unmatched products during marketplace order imports. Instead of blocking imports when products cannot be found by GTIN, the system gracefully imports orders with placeholder products and creates exception records for QC resolution.

Design Principles

1. Graceful Import - Orders are imported even when products aren't found
2. Exception Tracking - Unmatched items are tracked in order_item_exceptions table
3. Resolution Workflow - Admin/store can assign correct products
4. Confirmation Blocking - Orders with unresolved exceptions cannot be confirmed
5. Auto-Match - Exceptions auto-resolve when matching products are imported

Database Schema

order_item_exceptions Table

Column	Type	Description
id	Integer	Primary key
order_item_id	Integer	FK to order_items (unique)
store_id	Integer	FK to stores (indexed)
original_gtin	String(50)	GTIN from marketplace
original_product_name	String(500)	Product name from marketplace
original_sku	String(100)	SKU from marketplace
exception_type	String(50)	product_not_found, gtin_mismatch, duplicate_gtin
status	String(50)	pending, resolved, ignored
resolved_product_id	Integer	FK to products (nullable)
resolved_at	DateTime	When resolved
resolved_by	Integer	FK to users
resolution_notes	Text	Optional notes
created_at	DateTime	Created timestamp
updated_at	DateTime	Updated timestamp

order_items Table (Modified)

Added column:

• needs_product_match: Boolean (default False, indexed)

Placeholder Product

Per-store placeholder with:

• gtin = "0000000000000"
• gtin_type = "placeholder"
• is_active = False

Workflow

Import Order from Marketplace
         │
         ▼
    Query Products by GTIN
         │
    ┌────┴────┐
    │         │
  Found    Not Found
    │         │
    ▼         ▼
 Normal    Create with placeholder
  Item     + Set needs_product_match=True
           + Create OrderItemException
               │
               ▼
        QC Dashboard shows pending
               │
         ┌─────┴─────┐
         │           │
     Resolve      Ignore
    (assign       (with
    product)      reason)
         │           │
         ▼           ▼
    Update item   Mark ignored
    product_id    (still blocks)
         │
         ▼
    Order can now be confirmed

API Endpoints

Admin Endpoints

Method	Endpoint	Description
GET	/api/v1/admin/order-exceptions	List all exceptions
GET	/api/v1/admin/order-exceptions/stats	Get exception statistics
GET	/api/v1/admin/order-exceptions/{id}	Get exception details
POST	/api/v1/admin/order-exceptions/{id}/resolve	Resolve with product
POST	/api/v1/admin/order-exceptions/{id}/ignore	Mark as ignored
POST	/api/v1/admin/order-exceptions/bulk-resolve	Bulk resolve by GTIN

Store Endpoints

Method	Endpoint	Description
GET	/api/v1/store/order-exceptions	List store's exceptions
GET	/api/v1/store/order-exceptions/stats	Get store's stats
GET	/api/v1/store/order-exceptions/{id}	Get exception details
POST	/api/v1/store/order-exceptions/{id}/resolve	Resolve with product
POST	/api/v1/store/order-exceptions/{id}/ignore	Mark as ignored
POST	/api/v1/store/order-exceptions/bulk-resolve	Bulk resolve by GTIN

Exception Types

Type	Description
product_not_found	GTIN not in store's product catalog
gtin_mismatch	GTIN format issue
duplicate_gtin	Multiple products with same GTIN

Exception Statuses

Status	Description	Blocks Confirmation
pending	Awaiting resolution	Yes
resolved	Product assigned	No
ignored	Marked as ignored	Yes

Note: Both pending and ignored statuses block order confirmation.

Auto-Matching

When products are imported to the store catalog (via copy_to_store_catalog), the system automatically:

1. Collects GTINs of newly imported products
2. Finds pending exceptions with matching GTINs
3. Resolves them by assigning the new product

This happens automatically during:

• Single product import
• Bulk product import (marketplace sync)

Integration Points

Order Creation (app/services/order_service.py)

The create_letzshop_order() method:

1. Queries products by GTIN
2. For missing GTINs, creates placeholder product
3. Creates order items with needs_product_match=True
4. Creates exception records

Order Confirmation

Confirmation endpoints check for unresolved exceptions:

• Admin: app/api/v1/admin/letzshop.py
• Store: app/api/v1/store/letzshop.py

Raises OrderHasUnresolvedExceptionsException if exceptions exist.

Product Import (app/services/marketplace_product_service.py)

The copy_to_store_catalog() method:

1. Copies GTIN from MarketplaceProduct to Product
2. Calls auto-match service after products are created
3. Returns auto_matched count in response

Files Created/Modified

New Files

File	Description
models/database/order_item_exception.py	Database model
models/schema/order_item_exception.py	Pydantic schemas
app/services/order_item_exception_service.py	Business logic
app/exceptions/order_item_exception.py	Domain exceptions
app/api/v1/admin/order_item_exceptions.py	Admin endpoints
app/api/v1/store/order_item_exceptions.py	Store endpoints
alembic/versions/d2e3f4a5b6c7_add_order_item_exceptions.py	Migration

Modified Files

File	Changes
models/database/order.py	Added needs_product_match, exception relationship
models/database/__init__.py	Export OrderItemException
models/schema/order.py	Added exception info to OrderItemResponse
app/services/order_service.py	Graceful handling of missing products
app/services/marketplace_product_service.py	Auto-match on product import
app/api/v1/admin/letzshop.py	Confirmation blocking check
app/api/v1/store/letzshop.py	Confirmation blocking check
app/api/v1/admin/__init__.py	Register exception router
app/api/v1/store/__init__.py	Register exception router
app/exceptions/__init__.py	Export new exceptions

Response Examples

List Exceptions

{
  "exceptions": [
    {
      "id": 1,
      "order_item_id": 42,
      "store_id": 1,
      "original_gtin": "4006381333931",
      "original_product_name": "Funko Pop! Marvel...",
      "original_sku": "MH-FU-56757",
      "exception_type": "product_not_found",
      "status": "pending",
      "order_number": "LS-1-R702236251",
      "order_date": "2025-12-19T10:30:00Z",
      "created_at": "2025-12-19T11:00:00Z"
    }
  ],
  "total": 15,
  "skip": 0,
  "limit": 50
}

Exception Stats

{
  "pending": 15,
  "resolved": 42,
  "ignored": 3,
  "total": 60,
  "orders_with_exceptions": 8
}

Resolve Exception

POST /api/v1/admin/order-exceptions/1/resolve
{
  "product_id": 123,
  "notes": "Matched to correct product manually"
}

Bulk Resolve

POST /api/v1/admin/order-exceptions/bulk-resolve?store_id=1
{
  "gtin": "4006381333931",
  "product_id": 123,
  "notes": "New product imported"
}

Response:
{
  "resolved_count": 5,
  "gtin": "4006381333931",
  "product_id": 123
}

Admin UI

The exceptions tab is available in the Letzshop management page:

Location: /admin/marketplace/letzshop → Exceptions tab

Features

• Stats Cards: Shows pending, resolved, ignored, and affected orders counts
• Filters: Search by GTIN/product name/order number, filter by status
• Exception Table: Paginated list with product info, GTIN, order link, status
• Actions:
  • Resolve: Opens modal with product search (autocomplete)
  • Ignore: Marks exception as ignored (still blocks confirmation)
  • Bulk Resolve: Checkbox to apply resolution to all exceptions with same GTIN

Files

File	Description
app/templates/admin/partials/letzshop-exceptions-tab.html	Tab HTML template
app/templates/admin/marketplace-letzshop.html	Main page (includes tab)
static/admin/js/marketplace-letzshop.js	JavaScript handlers

Error Handling

Exception	HTTP Status	When
OrderItemExceptionNotFoundException	404	Exception not found
OrderHasUnresolvedExceptionsException	400	Trying to confirm order with exceptions
ExceptionAlreadyResolvedException	400	Trying to resolve already resolved exception
InvalidProductForExceptionException	400	Invalid product (wrong store, inactive)