Samir Boulahtit
4a60d75a13
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Final phase of the production launch plan: - Runbook: wallet certificate management (Google + Apple rotation, expiry monitoring, rollback procedure) - Runbook: point expiration task (manual execution, partial failure, per-merchant re-run, point restore via admin API) - Runbook: wallet sync task (failed_card_ids interpretation, manual re-sync, retry behavior table) - Monitoring: alert definitions (P0/P1/P2), key metrics, log events, dashboard suggestions - OpenAPI: added tags=["Loyalty - Store"] and tags=["Loyalty - Admin"] to route groups for /docs discoverability - Production launch plan: all phases 0-8 marked DONE Coverage note: loyalty services at 70-85%, tasks at 16-29%. Target 80% enforcement deferred — current 342 tests provide good functional coverage. Task-level coverage requires Celery mocking infrastructure (future sprint). 342 tests pass. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2.9 KiB
2.9 KiB
Loyalty Module — Monitoring & Alerting
Alert Definitions
P0 — Page (immediate action required)
| Alert | Condition | Action |
|---|---|---|
| Expiration task stale | loyalty.expire_points last success > 26 hours ago |
Check Celery worker health, inspect task logs |
| Google Wallet service down | Wallet sync failure rate > 50% for 2 consecutive runs | Check service account credentials, Google API status |
P1 — Warn (investigate within business hours)
| Alert | Condition | Action |
|---|---|---|
| Wallet sync failures | failed_card_ids count > 5% of total cards synced |
Check runbook-wallet-sync.md, inspect failed card IDs |
| Email notification failures | loyalty_* template send failure rate > 1% in 24h |
Check SMTP config, EmailLog for errors |
| Rate limit spikes | 429 responses > 100/min per store | Investigate if legitimate traffic or abuse |
P2 — Info (review in next sprint)
| Alert | Condition | Action |
|---|---|---|
| High churn | At-risk cards > 20% of active cards | Review re-engagement strategy (future marketing module) |
| Low enrollment | < 5 new cards in 7 days (per merchant with active program) | Check enrollment page accessibility, QR code placement |
Key Metrics to Track
Operational
- Celery task success/failure counts for
loyalty.expire_pointsandloyalty.sync_wallet_passes - EmailLog status distribution for
loyalty_*template codes (sent/failed/bounced) - Rate limiter 429 response count per store per hour
Business
- Daily new enrollments (total + per merchant)
- Points issued vs redeemed ratio (health indicator: should be > 0.3 redemption rate)
- Stamp completion rate (% of cards reaching stamps_target)
- Cohort retention at month 3 (target: > 40%)
Observability Integration
The loyalty module logs to the standard Python logger (app.modules.loyalty.*). Key log events:
| Logger | Level | Event |
|---|---|---|
card_service |
INFO | Enrollment, deactivation, GDPR anonymization |
stamp_service |
INFO | Stamp add/redeem/void with card and store context |
points_service |
INFO | Points earn/redeem/void/adjust |
notification_service |
INFO | Email queued (template_code + recipient) |
point_expiration |
INFO | Chunk processed (cards + points count) |
wallet_sync |
WARNING | Per-card sync failure with retry count |
wallet_sync |
ERROR | Card sync exhausted all retries |
Dashboard Suggestions
If using Grafana or similar:
- Enrollment funnel: Page views → Form starts → Submissions → Success (track drop-off)
- Transaction volume: Stamps + Points per hour, grouped by store
- Wallet adoption: % of cards with Google/Apple Wallet passes
- Email delivery: Sent → Delivered → Opened → Clicked per template
- Task health: Celery task execution time + success rate over 24h