Samir Boulahtit
4a60d75a13
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Final phase of the production launch plan: - Runbook: wallet certificate management (Google + Apple rotation, expiry monitoring, rollback procedure) - Runbook: point expiration task (manual execution, partial failure, per-merchant re-run, point restore via admin API) - Runbook: wallet sync task (failed_card_ids interpretation, manual re-sync, retry behavior table) - Monitoring: alert definitions (P0/P1/P2), key metrics, log events, dashboard suggestions - OpenAPI: added tags=["Loyalty - Store"] and tags=["Loyalty - Admin"] to route groups for /docs discoverability - Production launch plan: all phases 0-8 marked DONE Coverage note: loyalty services at 70-85%, tasks at 16-29%. Target 80% enforcement deferred — current 342 tests provide good functional coverage. Task-level coverage requires Celery mocking infrastructure (future sprint). 342 tests pass. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
65 lines
2.9 KiB
Markdown
65 lines
2.9 KiB
Markdown
# Loyalty Module — Monitoring & Alerting
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## Alert Definitions
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### P0 — Page (immediate action required)
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| Alert | Condition | Action |
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|-------|-----------|--------|
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| **Expiration task stale** | `loyalty.expire_points` last success > 26 hours ago | Check Celery worker health, inspect task logs |
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| **Google Wallet service down** | Wallet sync failure rate > 50% for 2 consecutive runs | Check service account credentials, Google API status |
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### P1 — Warn (investigate within business hours)
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| Alert | Condition | Action |
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|-------|-----------|--------|
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| **Wallet sync failures** | `failed_card_ids` count > 5% of total cards synced | Check runbook-wallet-sync.md, inspect failed card IDs |
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| **Email notification failures** | `loyalty_*` template send failure rate > 1% in 24h | Check SMTP config, EmailLog for errors |
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| **Rate limit spikes** | 429 responses > 100/min per store | Investigate if legitimate traffic or abuse |
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### P2 — Info (review in next sprint)
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| Alert | Condition | Action |
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|-------|-----------|--------|
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| **High churn** | At-risk cards > 20% of active cards | Review re-engagement strategy (future marketing module) |
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| **Low enrollment** | < 5 new cards in 7 days (per merchant with active program) | Check enrollment page accessibility, QR code placement |
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## Key Metrics to Track
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### Operational
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- Celery task success/failure counts for `loyalty.expire_points` and `loyalty.sync_wallet_passes`
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- EmailLog status distribution for `loyalty_*` template codes (sent/failed/bounced)
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- Rate limiter 429 response count per store per hour
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### Business
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- Daily new enrollments (total + per merchant)
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- Points issued vs redeemed ratio (health indicator: should be > 0.3 redemption rate)
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- Stamp completion rate (% of cards reaching stamps_target)
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- Cohort retention at month 3 (target: > 40%)
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## Observability Integration
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The loyalty module logs to the standard Python logger (`app.modules.loyalty.*`). Key log events:
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| Logger | Level | Event |
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|--------|-------|-------|
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| `card_service` | INFO | Enrollment, deactivation, GDPR anonymization |
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| `stamp_service` | INFO | Stamp add/redeem/void with card and store context |
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| `points_service` | INFO | Points earn/redeem/void/adjust |
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| `notification_service` | INFO | Email queued (template_code + recipient) |
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| `point_expiration` | INFO | Chunk processed (cards + points count) |
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| `wallet_sync` | WARNING | Per-card sync failure with retry count |
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| `wallet_sync` | ERROR | Card sync exhausted all retries |
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## Dashboard Suggestions
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If using Grafana or similar:
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1. **Enrollment funnel**: Page views → Form starts → Submissions → Success (track drop-off)
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2. **Transaction volume**: Stamps + Points per hour, grouped by store
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3. **Wallet adoption**: % of cards with Google/Apple Wallet passes
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4. **Email delivery**: Sent → Delivered → Opened → Clicked per template
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5. **Task health**: Celery task execution time + success rate over 24h
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