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orion/docs/guides/subscription-tier-management.md
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Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-02-07 18:33:57 +01:00

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# Subscription Tier Management
This guide explains how to manage subscription tiers and assign features to them in the admin panel.
## Accessing Tier Management
Navigate to **Admin → Billing & Subscriptions → Subscription Tiers** or go directly to `/admin/subscription-tiers`.
## Dashboard Overview
The tier management page displays:
### Stats Cards
- **Total Tiers**: Number of configured subscription tiers
- **Active Tiers**: Tiers currently available for subscription
- **Public Tiers**: Tiers visible to stores (excludes enterprise/custom)
- **Est. MRR**: Estimated Monthly Recurring Revenue
### Tier Table
Each tier shows:
| Column | Description |
|--------|-------------|
| # | Display order (affects pricing page order) |
| Code | Unique identifier (e.g., `essential`, `professional`) |
| Name | Display name shown to stores |
| Monthly | Monthly price in EUR |
| Annual | Annual price in EUR (or `-` if not set) |
| Orders/Mo | Monthly order limit (or `Unlimited`) |
| Products | Product limit (or `Unlimited`) |
| Team | Team member limit (or `Unlimited`) |
| Features | Number of features assigned |
| Status | Active, Private, or Inactive |
| Actions | Edit Features, Edit, Activate/Deactivate |
## Managing Tiers
### Creating a New Tier
1. Click **Create Tier** button
2. Fill in the tier details:
- **Code**: Unique lowercase identifier (cannot be changed after creation)
- **Name**: Display name for the tier
- **Monthly Price**: Price in cents (e.g., 4900 for €49.00)
- **Annual Price**: Optional annual price in cents
- **Order Limit**: Leave empty for unlimited
- **Product Limit**: Leave empty for unlimited
- **Team Members**: Leave empty for unlimited
- **Display Order**: Controls sort order on pricing pages
- **Active**: Whether tier is available
- **Public**: Whether tier is visible to stores
3. Click **Create**
### Editing a Tier
1. Click the **pencil icon** on the tier row
2. Modify the tier properties
3. Click **Update**
Note: The tier code cannot be changed after creation.
### Activating/Deactivating Tiers
- Click the **check-circle icon** to activate an inactive tier
- Click the **x-circle icon** to deactivate an active tier
Deactivating a tier:
- Does not affect existing subscriptions
- Hides the tier from new subscription selection
- Can be reactivated at any time
## Managing Features
### Assigning Features to a Tier
1. Click the **puzzle-piece icon** on the tier row
2. A slide-over panel opens showing all available features
3. Features are grouped by category:
- Analytics
- Product Management
- Order Management
- Marketing
- Support
- Integration
- Branding
- Team
4. Check/uncheck features to include in the tier
5. Use **Select all** or **Deselect all** per category for bulk actions
6. The footer shows the total number of selected features
7. Click **Save Features** to apply changes
### Feature Categories
| Category | Example Features |
|----------|------------------|
| Analytics | Basic Analytics, Analytics Dashboard, Custom Reports |
| Product Management | Bulk Edit, Variants, Bundles, Inventory Alerts |
| Order Management | Order Automation, Advanced Fulfillment, Multi-Warehouse |
| Marketing | Discount Codes, Abandoned Cart, Email Marketing, Loyalty |
| Support | Email Support, Priority Support, Phone Support, Dedicated Manager |
| Integration | Basic API, Advanced API, Webhooks, Custom Integrations |
| Branding | Theme Customization, Custom Domain, White Label |
| Team | Team Management, Role Permissions, Audit Logs |
## Best Practices
### Tier Pricing Strategy
1. **Essential**: Entry-level with basic features and limits
2. **Professional**: Mid-tier with increased limits and key integrations
3. **Business**: Full-featured for growing businesses
4. **Enterprise**: Custom pricing with unlimited everything
### Feature Assignment Tips
- Start with fewer features in lower tiers
- Ensure each upgrade tier adds meaningful value
- Keep support features as upgrade incentives
- API access typically belongs in Business+ tiers
### Stripe Integration
For each tier, you can optionally configure:
- **Stripe Product ID**: Link to Stripe product
- **Stripe Monthly Price ID**: Link to monthly price
- **Stripe Annual Price ID**: Link to annual price
These are required for automated billing via Stripe Checkout.
## Related Documentation
- [Subscription & Billing System](../features/subscription-billing.md) - Complete billing documentation
- [Feature Gating System](../implementation/feature-gating-system.md) - Technical feature gating details